N.V.T

I visited FV Hospital yesterday. While waiting at the pharmacy, a security guard kindly spoke to me in Japanese. He is Mr.Truong Quoc. I was impressed by the high level of service and staff at your hospital. I will continue to use your services in the future, so thank you for your support.

D.S.R

Dear All Staff of Building F-6 th Floor, Orthopedics and Neurosurgery department

I hope this letter finds you well. As I reflect on my recent experience at FV Hospital, I feel compelled to express my deepest gratitude to each member of your remarkable team. The surgery I underwent was undeniably a critical step in my journey toward recovery, yet it was the care and dedication shown by all of you that truly made a difference during my stay.

From the moment I arrived, the kindness and professionalism of the medical team made an incredible impression on me. Your commitment to not just treating but caring for your patients is evident in every interaction. The nurses, with their unwavering support and compassion, were instrumental in making me feel safe and valued. Their ability to combine medical expertise with genuine empathy contributed immeasurably to my healing process.

I would also like to take this opportunity to express my heartfelt appreciation for the cleaning and kitchen staff. Your vital roles often go unnoticed, but I want you to know how much they were appreciated. The cleanliness of the environment enhanced my sense of comfort and security, while the nourishing meals provided not only physical sustenance but also a sense of normalcy during a challenging time.

The teamwork exhibited by everyone-from the medical staff to the essential support teams- created a warm and welcoming atmosphere that played a crucial role in my recovery. Your combined efforts motivated me to embrace the healing process and face each day with hope and determination.

This experience has left an indelible mark on my heart. The genuine kindness and professionalism displayed by each member of your staff were not just comforting; they were inspiring. I leave here not only physically stronger but also emotionally uplifted, knowing that healing extends beyond medicine-it is also about the people who provide care.

Once again, thank you for your extraordinary dedication to patient care. You are an incredible team, and I am forever grateful for your support during this unforgettable time.

With heartfelt appreciation,

Daniel

S.H.K

My name Kim Huong Sheib. I live in America. I had surgery by doctor Daniel Charles Bialeoko. I am very happy with results of the surgery. All the medical staff here is the best serivice, I feel comfortable to stay in this hospital. I will recommend to all my family and friends how good is the FV Hospital in SaiGon. Big thanks to Dr. Daniel Charles Bialeoko, please know I am very appreciate for all your work. And thank you all who took good care of me during my stay here. Best wish to you all.

D.S.C

Paediatrics & Neonatology

Our experience here at FV Hospital has been great. This recent visit and all previous visits. The doctors and nurses tend to all our needs with no hesitation and are always very kind. Even though my daughter was unforgiving with the nurses. The food was great and plentyful and the room was very comfy and quiet.

Thank you FV & Staff for helping my daughter to a better recovery in the most up most professional manner. We will be back for some check-ups along the way so this maybe the last you see of us. Wish you the best. Thank you & take care

B.C.A

Physiotherapy & Rehabilitation

To all the FV Hospital staff that attended to me including, ambulance staff, emergency department. Dr. Hung, all the nurses, assistants, physiotherapist and other customer serivce staff.

Thank you very much for the excellent care you all have provided me over the past 5 days. It was a very painful injury and being in Vietnam for only 6 weeks. I was not sure where to go. However, I am very glad I came to FV Hospital. I realised soon that I’m at the right place and was receiving proper care.

The fact that I’m not in pain today and able to move without any assistance is a testament to the care provided by you all.

Thank you for all your help and doing that with a smile.

Here are some treats for everyone to share.

4th October 2024

N.T.L

Bone & Joint Centre

During my time at FV Hospital for my left knee replacement surgery, and as I am being discharged today, I would like to express my sincere gratitude to the medical staff and all the staff at FV Hospital.

I would like to thank Dr. Lê Trọng Phát for his dedication in performing the surgery, giving me such beautiful legs. I am very satisfied with the results.
Throughout my stay at the hospital, I have received not only medical care but also warmth, compassion, and dedicated attention from the entire medical and hospital staff, truly embodying the saying of President Hồ Chí Minh: “A good doctor is like a mother.”

Once again, I would like to express my deepest gratitude to everyone.

N.V.T

Hy Vong Cancer Centre

In 2012, my father was diagnosed with nasopharyngeal cancer at a hospital and at that time, the leading specialist and the attending doctor in a consultative meeting said that my father could only have an additional 6 months of life after starting treatment (radiation + chemotherapy). I was deeply confused because the doctor did not explain things in detail (I do not blame the doctor because the number of patients was overwhelming, and they were working too many hours, so they could not spend more than 5 minutes with each patient).

My father’s cousin, who has been a nurse for years at FV Hospital, registered for my father to see Dr. Võ Kim Điền. I vividly remember that the consultation fee at FV was 800,000 VND (while at other hospitals it was around 100,000 VND). However, Dr. Điền took great care in examining my father and explained the condition to both of us in detail for nearly two hours. He explained clearly about nasopharyngeal cancer, the treatment chart, which cells would be affected, leading to necrosis at certain areas, and the quality of life after treatment.

At that time, I was 32 years old, specializing in production engineering, but after that two-hour consultation, with the 800,000 VND fee, I felt that I understood nasopharyngeal cancer as if I had read and studied a thesis on the subject by a medical student (a student who had to spend 5 years and over a billion VND to do so).

After the cancer treatment in 2012, my father became as healthy as someone who had never been ill. In 2021, my father had to undergo another life-threatening treatment — COVID-19 (at that time, my father had many chronic illnesses, but his cancer had not recurred after the 2012 treatment).

My father’s underlying conditions when he contracted COVID-19. Once again, FV Hospital helped my father overcome COVID-19.

Though many years have passed, I am deeply grateful and would like to send my thanks to Dr. Võ Kim Điền, Dr. Đại (I remember Dr. Điền instructed the secretary very carefully that Dr. Đại needed to directly perform the nasal endoscopy for my father), the secretary of the Hy Vong Care Cancer Centre and the nurses, especially Nurse Mỹ, for their care. Thank you very much.

I thank all the medical teams who took care of my father and helped him survive COVID-19.
Today, my father is still able to feed himself three meals a day with his own hands and mouth. 12 years is a very long time compared to the 6-month prognosis.

B.S

Obstetrics & Gynaecology – Breast Care Clinic

On behalf of me, the husband, the father of the baby and myself, I would like to express my sincere gratitude to Dr. Vo Trieu Dat and the FV Hospital team for their dedicated work’s mind. And trying to save the lives of my wife and baby in the most dangerous phase of their lives.

Yes, I would like to commend and note that Dr. Vo Trieu Dat and the team of FV Hospital have really dedicated their energy and energy to the well-being of the hospital. Take care of my wife and baby whether Vietnamese or foreigners, are rescued with a heart, conscience, professional ethics and perserverance.

For the nearly 2 weeks that my family has been in this emergency room, we have been thrilled and warm to receive treatment and have seen the heroism and great dedication of Dr. Vo Trieu Dat and the team medical FV Hospital.

Finally, I and my family would like to once again thank Dr. Vo Trieu Dat and his team at FV Hospital for saving the lives of my wife and baby, as well as the general public, both nationally and internationally to all levels. I would like to bless and wish the gods to take care of the doctors, the team of FV Hospital to meet only happiness, good health and success in all tasks forever.

T.H.T

After more than 400 days, my left eye, which had been “fickle and troublesome,” finally found a “safe harbor” at FV Hospital in District 7, Saigon. I had “run around” in Hanoi, Saigon searching for a solution, but in vain. My first stroke of luck was having a cornea and a place to perform the transplant without needing a referral. Another stroke of luck was having enough money to afford this transplant (though it was very expensive) I had missed this opportunity last year because I couldn’t afford it. The most important thing was having enough health to undergo this corneal transplant surgery.

The happiest moment for me was having people to guide, support, and encourage me every step of the way, helping me with the surgery. I deeply appreciate the family members brothers, sisters, cousins, and others  who shared and supported me emotionally and financially!

I would like to express my heartfelt gratitude to Dr. Donald Tan, Dr. Anna Tan (from Singapore), Dr. Nguyễn Thị Mai (Head of the Ophthalmology Department at FV Hospital, Ho Chi Minh City), Ms. Trang, Ms. Hà, and all the staff of the Ophthalmology Department who brought happiness to me and my family, relatives, and friends! The dedication, service, and management by all of you were truly wonderful. Dozens of corneal transplants performed in October 2024 from Hanoi, Da Lat, Vung Tau, Vinh Long, and other places have all left a positive mark on FV Hospital and spread this good news throughout the community.

Just sharing a few words of my joy and gratitude!

N.L.T

Neurosurgery and Endovascular Neurosurgery

My name is L.T.H, 74 years old, and I am the older sister of patient N.L.T, who is currently in bed number 1 in the Intensive Care Unit at FV Hospital.

My brother had a traffic accident and suffered a severe brain injury. He was in critical condition when brought in for emergency care, but thanks to the quick intervention, he survived and has now been receiving ongoing care and treatment in the hospital for more than 10 days.

The doctors are passionate, skilled, and highly respected. The surgery was successful, and after 5 days, there were positive signs: my brother regained strong sensation in both of his feet, and both legs showed improvement after 10 days.

In closing, my family is deeply touched, impressed, and especially grateful to the doctors, nurses, and all the staff at FV Hospital. On behalf of my family, I would like to sincerely express our gratitude to all the doctors and staff of the hospital.

H.N.M.H

My choice to have my second delivery at FV Hospital was the right one.

The service and advice from the nurses, midwives and care assistants were very clear and detailed, which made my family feel at ease and comfortable during the hospital stay. The suggestion from the nurses to help care for the baby at night while undergoing phototherapy for jaundice allowed the baby to sleep soundly and helped me regain my energy with sufficient rest. I am very grateful for this, even though I know it’s a standard practice of the hospital. The nurses and medical assistants provided thorough care for both mother and baby, and I felt very well looked after. I want to extend my heartfelt thanks to the staff for their support during our stay. If we plan to have another baby, I would definitely choose FV Hospital again and will share my positive experience here with friends and acquaintances.

J.A.H.D

I recently had the pleasure of being an inpatient at FV, and I am incredibly grateful for the experience. As a Venezuelan patient, I was initially concerned about potential language barriers, but the team of nurses and care assistants went above and beyond to ensure clear communication and provide excellent care.

From the moment I was admitted, I was impressed by their dedication. Despite the challenges of language differences, they made a huge effort to communicate and explain everything in detail. Their commitment to overcoming the language barrier made me feel valued and understood. Their kindness and willingness to go the extra mile did not go unnoticed and made a significant difference in my overall experience.

E.A.R.C

Dear FV Team,

Just wanted to share my thanks and appreciation to Mr. Tan at the pharmacy security and let you know about my family’s great experience at your hospital each time we visit thanks to him.

We’ve been clients of FV for many years, including giving birth to our first daughter at your D7 hospital 2.5 years ago.

There’s been a lot of change at your hospital over the past couple of years, and we just wanted to share our sincere gratitude to one of your employees in particular.

Coming back after a rather long hiatus, for again regular visits to D7 hospitals (not always for joyous reasons), we were greeted with kindness and warmth at the hospital pharmacy.

Mr. Tan, from the very first visit back, and even after such a long time remembered and asked about the health of our daughter, showed concerns about seeing us back at the hospital. He really made us feel special an remembered when oftentimes at large structures such as your D7 hospital we can easily become just a patient number.

At each visit, Mr. Tan is always providing excellent service, quick to care for us, communicating perfectly in English and Vietnamese with our whole family.

We always look forward to seeing him when visiting FV D7.

In addition to Mr. Tan, a big thank you to the full FV team and can’t wait to have our 2nd daughter delivered with you all very soon!

Please share our great thanks and (if possible) this message to Mr. Tan to make sure he knows how grateful we are to him.

Kind regards,

Emelie Cruickshank with family

N.T.T

Bone & Joint Centre

On August 19, 2024, my child had a follow-up appointment with Dr. Lê Trọng Phát at FV Hospital in District 7. Our appointment was scheduled for 2:00 PM. Because we live far away, I arrived earlier than planned and went to the department to wait, around 12:00 PM (the doctor’s lunch hour).

Dr. Lê Trọng Phát came out of the examination room and, upon seeing my child and me, said, “Come in, come in; I’ll examine you right now.” While speaking, he carried our bag, food, and other belongings into the examination room and conducted the check-up so that we wouldn’t have to wait until 2:00 PM as scheduled.

After the examination, Dr. Phát also carried our belongings to the room where my child was to be bandaged. His small actions truly made me feel warm, close, and very touched. He is not only an excellent doctor in terms of expertise but also kind, enthusiastic, and attentive to his patients. I want to express my deep gratitude to Dr. Phát.

Even though many places declined, Dr. Phát’s acceptance to treat my child is a great blessing. Thank you very, very much once again! I wish the hospital to always be filled with positive energy, bringing joy and happiness to everyone. At FV, my child and I feel that it is not just a hospital visit but like being at home, as we receive warm assistance from everyone around, even on our first visit.

V.T.L

Obstetrics & Gynaecology – Breast Care Clinic

Doctor Danh of Obstetrics and Gynecology is very enthusiastic. I was bleeding after surgery. Because I couldn’t make an appointment with my doctor, I saw Dr. Danh. She gave first aid and made an appointment for me to re-examine with my doctor in 1 or 2 days. But because I hadn’t arrived subjectively, Dr. Danh directly found my phone number, asked about my medical condition and blamed me for being too subjective! I was very surprised and touched because I had just examined with Dr. Danh for the first time. Dr. Danh’s concern made me feel warmer after the surgery! Thank you

N.B.T

Obstetrics & Gynaecology – Breast Care Clinic

I am always impressed by the warmth and enthusiasm of the doctors and medical staff at the Obstetrics and Pediatrics Department. I would like to take this opportunity to thank Dr. Ngoc, Obstetrics and Gynecology, for performing cesarean sections on both of my children. There were problems during my pregnancies with both children, but thanks to her encouragement and close monitoring, everything went smoothly. I wish her good health and success in her work. I wish FV Hospital continued growth.

S.L

Anaesthesiology & ICU

Thanks for your compassion and hard work. You truly make the world a better place. It’s a little something sweet for the sweetest team. Thank you for your hard work As a mother of a newborn son who was in NICU, I felt compelled to share my gratitude to all the staff there. The experience was emotional and challenging, but the dedication and compassion of the medical team was noteworthy. The nurses in the ICU were amazing. Their professionalism and kindness provided not only necessary medical care but also emotional support for my family. They went above and beyond to keep us informed and comforted, and their expertise was evident in every aspect of my son’s care.

Baby girl of N.T.V

Staff are warm and welcoming. This positive attitude extends across all departments, from the front desk and security personnel to the doctors and nurses. Each person my family interacted with demonstrated genuine kindness and professionalism. The customer service staff stood out with her cheerful demeanor, friendly nature, and constant smiles. Staff’s positive energy made a significant impression on my daughter, who really appreciated their kindness and attention.

R.T

The French translation service is very efficient and prompt. I also want to acknowledge the hospital’s excellence, especially the extremely pleasant and capable interpreter, Mr. Nguyễn Đức Duy.

Thank you very much, and I wish everyone continued good health.

N.T.A

Accident & Emergency

Our family has a very good impression of Dr. Hai. Dr. Hai is a very dedicated person to patients. When Grandma became seriously ill and needed emergency care at home, Dr. Hai did not mind the rain or the sun, nor the traffic jams during rush hour. Dr. Hai came to handle the emergency promptly so that Grandma could be healthy again. The doctor was also enthusiastic and thoughtful, explaining in detail to the family about Grandma’s condition. He also carefully instructed the medical staff to stay and take care of Grandma so that Grandma could get better. He understands the feelings of the family and the patient very well, so the family’s concerns when discussing with him were all explained clearly by Dr. Hai and handled quickly and effectively