At FV Hospital, we follow international standards for healthcare, customer service and management. However, our price schedule remains much less expensive compared with comparable hospitals in South-East Asia, in Bangkok, Manila or Singapore.
In addition, in order to remain affordable for those patients who do not have medical insurance, we have developed a special price structure with discounted and packaged prices. These subsidised prices are only applicable to non-insured patients.
During your visit to FV Hospital we will ask if you have an insurance policy and the type of coverage (inpatient only, outpatient expenses, and exclusions). If we do not yet have a direct billing agreement with your insurance company, we will contact them to see whether such an agreement can be established to give you a better service.
With your support and understanding, FV Hospital will continue to provide international-standard, high-quality healthcare for all.
The payment policy at FV Hospital is straightforward and transparent. All payments by patients should only be made against an official FV Hospital invoice and be paid to the cashier at the official cashier points. A receipt is always available upon request.
It is strictly forbidden for any staff member, medical or non-medical, other than a cashier, to receive payment from a patient or their family (except for membership fees that can be paid to Customer Consultants).
If you are asked to make payment without an invoice by any staff member, or if you are in any doubt about the validity of any payment you are requested to make, then please contact the Guest Relations Manager (office in the main lobby; extension 7700; mobile: 09 62 62 78 46) or any other senior manager so that we can resolve the issue.
In order to cover your expenses, we require a deposit before hospitalisation. The admission officer will inform you of the deposit amount on the day of your pre-admission meeting. This deposit can be made by cash, bank transfer, credit card or pre-authorisation and this must be made on the day of admission. During your hospitalisation, if your charges exceed the amount deposited, a member of the Patient Finance department will contact you to request another deposit.
For any information regarding the deposit, please contact the Admission Officer before your hospitalisation via telephone at (028) 54 11 35 28 (or extension 1206 and 1406). If you require information during your hospitalisation, please contact the Guest Relations Officer.
If you cancel your surgery less than two working days prior to your scheduled admission, the deposit for operating theatre reservation is non-refundable.
See more: What you should know about deposit?
FV Hospital carefully calculated and designed a package pricing system to minimise and simplify our patients’ surgical and maternity charges. Each package has a fixed price inclusive of nursing care, standard medications, operating theatre time, anaesthesia and hospitalisation fees (based on a semi-private room) and other charges related to your stay.
To keep our packages as affordable as possible, all prices have been calculated according to the requirements of standard surgical procedures and average recovery times. Complications that may lead to additional treatments, procedures, investigations, medications or extended hospitalisation will incur additional charges.
Package pricing is extended only to patients paying by themselves and it does not apply to patients covered by international health insurance. No discount of any kind can be applied to package prices except for special circumstances, which will require an approval from FVH Management.
All prices are subject to change without prior notice.
- Admission Fee
- Surgeon fee
- Pre-operative anaesthesia consultation and investigations (biology, radiology, endoscopy, pathology, etc.)
- Additional investigations not specified in the package (biology, radiology, endoscopy, etc.)
- Anatomo-pathological studies
- Medications used for additional treatments not specified in the package
- Implants and prostheses, unless otherwise specified
- Consumables not usually required for the procedure
- Charges for blood and blood products transfusion
- Charges for additional and incidental procedures
- Night medical visit; specialist consultation not related to the procedure specified in the package
- Additional fees due to change in actual surgical procedure versus planned procedure
- Treatment of any complication which may arise during or after the surgery
- Additional fee for after-hours utilisation of operating theatre
- Hospitalisation charges for additional nights in wards of in Intensive Care Unit beyond the number specified in this package
- Charges for upgrade to single or VIP room
- Personal items, such as in-room refreshments, telephone charges, A La Carte meals for patient and meals for visitors
- Overnight guest charges
- Take home medication and supplies
- Consultations, dressings, treatments, and investigations prescribed after discharge
If you have any queries about your bill, or would like an itemised list of your charges, please contact the ward secretary or the cashier on your ward, or the Guest Relations Officer, all of whom will be happy to help you during working hours (Monday to Friday, 8:00am to 5:00pm; Saturday, 8:00am to 12:00pm). During off hours, please go to the cashier at Accident & Emergency department.
Daily room charge
If your hospitalisation is not part of a surgical package, daily room fees will apply. These fees include 24-hour nursing care, three meals per day, in-room amenities (cable TV, nurse call system, en-suite bathroom, ADSL internet connection, etc.) and a selection of standard consumables (needles, syringes, compresses, etc.).
ICU charges
If you require a hospitalisation in ICU that is not included in your surgery package, please be advised that an extra charge will be added to your bill. The Ward Secretary or the Guest Relations Officer can give you more information about the additional charge.
Other charges for medical, paediatric, ICU and NICU patients
All investigations, medications, intravenous infusions, blood transfusions, selected consumables and specialist consultations will be charged to your bill.
Isolation
If you should require isolation for medical reasons, such isolation will incur an additional charge as it requires extra materials and staff (except where isolation is included as part of a package). The Guest Relations Officer or Ward Secretary can give you more information about the additional charge on your bill.
Daily Doctors’ fees
A daily doctors’ fee which is added to the bill for each day you spent in hospital, it includes the fees of your first day of admission, the daily rounds, and the day of your discharge. Outside regular working hours (from 7:00pm to 7:00am), if your medical condition requires the visit of a doctor, the cost of this medical visit will also be added to your bill. This covers the cost of medical care provided by doctors and their assistants.
One of FV Hospital’s goals is to serve your medical needs and be financially responsible at the same time. We charge a fair and affordable price for excellent medical care and services.
Although it might not be apparent to you, in order to give your health full attention, the doctors must spend a great deal of time and effort over and beyond the direct visit.
Our fee is based on the time the doctor spends with you during your visit, the complexity of your medical condition, and any treatment provided. Proper attention to your care also requires that your doctor and staff members spend additional time in the office and in other departments over and beyond the time they spend with you. Such time may be used to:
- Create or maintain your medical record
- Review and interpret all lab test results
- Review current X-ray and scan reports, compare them with reports of previous scans, and, when necessary, consult with the radiologist
- Prepare consultation reports
- Arrange hospital admission and follow-up consultations
- Consult about your case with other doctors when necessary
- Prepare referral letters to additional specialists, as needed
- Conduct medical research relevant to your case when needed
- Communicate with the pharmacist regarding your prescription
- Complete insurance application and claim forms
- Review and manage hospital records
- Prepare letters to obtain any medical services, instruments, or prescriptions that you may need
- Write reports, including discharge summary
- Prescribe your discharge medications
All of these activities add to our costs but are necessary for providing the highest quality care possible. We hope this explanation of doctors’ fees is helpful.
Patients with Health Insurance
Before your admission, you should arrange to have an appointment with our insurance officer, via extensions 1197, 1303 and 1320, who will explain the standard procedure and necessary information about your insurance. Please note that every policy includes exclusions, deductibles, and limitations of coverage, which must be thoroughly analysed.
Direct Payment from your Insurance Company (Cashless Services)
FV Hospital has signed Direct Billing agreements with several insurance companies so that many services can be provided in a cashless way. If you are covered by an insurance company which is a member of our Direct Billing Network, the hospital will claim to and receive funds directly from your insurance company. This should give you peace of mind and greater convenience.
When you have a scheduled admission at FV Hospital, we will contact your insurance company prior to your admission to request a Guarantee of Payment (GOP), which we can usually obtain within a few hours to two working days after sending the required documents to the insurance company.
Usually, your insurance company will send us a GOP approving the hospitalisation up to a certain amount and/or to a certain duration, with specific exclusions in accordance with your policy. A second GOP may be necessary if your hospitalisation exceeds the amount approved or your stay at the hospital is longer than expected.
In the case of emergency admission or without GOP upon your admission, you are required to make a deposit, which will be reimbursed upon your discharge or once we have received the GOP.
In most cases, your insurance company will issue a GOP for your inpatient treatment. Note that at the time of discharge, you will be asked to sign invoices for covered expenses and settle the invoices for uncovered expenses (personal charges, deductible fee, exclusions, etc.).
If your insurer does not issue a GOP by the time you are to be discharged, you are required to pay in full and then request reimbursement from your insurer afterward. The FV Insurance Office will be happy to guide you through the claim process in this instance.
Insurance Companies without a Direct Billing Agreement
When possible, we will request and accept a GOP from insurance companies that are not part of FVH Direct Billing Network.
However, there are instances where we cannot request for a GOP, for example, if the insurance company is based in a country with which we have no existing relationship or legal recourse, such as Canada, Russia, most African countries, Japan, etc. In that case, you are required to pay a deposit, and then pay for the treatment costs incurred. You will have to file a claim form with your insurer afterwards and FV’s Insurance Office will be happy to guide and help you through this process. Please keep all related documents given to you at the time of your discharge to support your claim, including:
- Invoice and itemised charges
- Discharge summary
- Discharge medication prescription, if any
- The results of imaging (X-rays, scans) and blood tests performed
