INTRODUCTION
At FV Hospital we focus on patient-centred care. We put you first. Not only do we strive to provide our patients with high-quality medical care in a safe environment, we also offer excellent customer service and a level of comfort similar to a five-star hotel.
This is what we call “world-class healthcare”.
During your stay, a team will be on hand to take care of all your medical and personal needs; a Guest Relations Officer will visit you usually twice during your time with us to ensure that you are comfortable and see if there is anything more that we may do for you.
In accordance with our transparent invoicing process, all charges will be explained to you prior to the commencement of any procedures or treatment.
FV’s hotel services include a choice of rooms to satisfy everyone’s needs, delectable cuisine served in ward rooms (included in the room charges), cable television, free ADSL and Wi-Fi internet facilities in the rooms. Should any problem arise, please contact your Guest Relations Officer so that they can immediately address the issue.
Finally, to help us improve our services, patients are encouraged to provide comments to us in the strictest confidence. If you have any suggestions or comments about our service, please do not hesitate to call us at (028) 54 11 34 56 or via extension 7700.
We wish you a pleasant stay and a complete and speedy recovery.
Download the YOUR STAY AT FV Brochure.
