IAC (028) 35 11 33 33 Emergency (028) 35 11 35 00 IAC (028) 35 11 33 33 Emergency (028) 35 11 35 00 FV Anywhere World-class medical care delivered to you, anytime, anywhere. Hotline: +84 962 62 78 26 Make an Appointment What is FV Anywhere? FV Anywhere connects you to FV’s trusted doctors 24/7 through secure teleconsultations, and provides professional nursing care and rehabilitation in the comfort and privacy of your own home for you and your loved ones. Post Discharge Treatment Recover safely at home with FV doctors who stay connected with you at every step, ensuring seamless, consistent care. Comfort and Privacy Medical care comes to your door. Online consultation means no travel, no waiting, no hassle. International Standards Follows FV's trusted global protocols for safety and medical excellence, in your language. Healthcare at Home Healthcare at Home Our dedicated team provides extensive care for you or your loved ones in the comfort and privacy of your own home. The services include doctor visit, nursing and midwife care, physiotherapy and rehabilitation, blood sample collection, medication delivery, care of bedridden patients, palliative care, and more. Request Healthcare at Home service Hotline: +84 962 62 78 26 or 028 35 11 33 89 homecare@fvhospital.com Services Offer Doctor visit Blood sample collection Special diet delivery Investigations and tests See more ECG, Holter, Echocardiography, blood pressure monitoring Body composition Breath tests Sleep study Spirometry Medication delivery Post-delivery mother and baby care Care of elderly or bedridden patients Palliative & End-of-Life Care Nursing care after discharge from the hospital Specific nursing services See more Wound care and dressing IV antibiotic therapy Parenteral Nutrition Gastric tube or gastrostomy feeding Tracheostomy care, feeding tube change, urinary catheter change, and more Treatment that requires ongoing education for families and caregivers Traditional medicine including electro-acupuncture Physiotherapy and Rehabilitation See more Acute back or neck pain onset Post-injury, including sport injuries Mobility and independence optimisation including provision of walking aids Joints and muscles and exercise therapy Postural and scoliosis rehabilitation Respiratory care adults, children and newborns Patient education, ergonomics and conditioning care How to request Healthcare at Home service? By Hotline +84 962 62 78 26 028 35 11 33 89 By Email homecare@fvhospital.com At the front desk in the main lobby of FV Hospital See Direction Qualified medical team at your doorstep Your safety is our priority. We ensure that every home visit is conducted by official FV Hospital staff. Always verify your care team’s identity before they enter your home. Telemedicine Consultation Telemedicine Consultation Online consultation connecting patients and clinicians, delivering expert care anytime, anywhere. Request Telemedicine Hotline: +84 962 62 78 26 or 028 35 11 33 89 telemedicine@fvhospital.com Make an Online Appointment Who can use telemedicine services? Patients looking for medical or rehabilitation advice or second opinion Patients in need of treatment follow-up Patients waiting for laboratory results Patients with chronic conditions Patients with mobility impairment, fragile, elderly Patients living far away Services Offer Telemedicine by Appointment Book a virtual consultation with your preferred FV specialist and receive expert care from the comfort of your home. Assisted Telemedicine Consult with an FV doctor by phone, with a qualified nurse at your side to assist throughout the session. Telerehabilitation services Access remote rehabilitation, assessment, and personalised exercise guidance, ideal for patients living far from FV Hospital or with limited mobility. How to request Telemedicine Online Appointment Book Now By Hotline +84 962 62 78 26 028 35 11 33 89 By Email telemedicine@fvhospital.com Via FV@Home app Patient Guide & Support 1 Booking, Payment & Insurance 2 During the Consultation 3 Follow-up & Additional Care How do I pay for Healthcare at Home & Telemedicine? Advance payment is required for all teleconsultations including follow-up consultations and Healthcare at home services.After you have booked your appointment, the Healthcare at Home & Telemedicine Officer will contact you to send you the quotation and instructions on how to process the payment. You can also prepay one or several teleconsultations via bank transfer or during a visit to FV Hospital. Is Telemedicine service covered by insurance? Please contact your insurance company to verify if your policy covers telemedicine. Even if your insurance policy has a direct billing agreement with FV Hospital, we unfortunately cannot provide cashless service for telemedicine. We can help by preparing your claim and sending it to your insurance if requested. Why do I have to pay since I did not come to the hospital for a physical examination? The care and review of your medical condition provided through Video Consultation (telemedicine) is similar to what you would have received during a physical consultation. As such, you will still be required to pay for the service. What if I am late or miss my teleconsultations? Our Medical Secretary will contact you one day and 60 minutes before your appointment to help you prepare. If you are running late or cannot make the call, do not worry, we will assist you in rescheduling for a more convenient time. What if I need to cancel or reschedule? Teleconsultations require a lot of coordination at our end and at the doctor’s end so please try to keep your appointment. If you need to cancel, a refund is accepted only if you inform us two working days in advance. What equipment do I need for teleconsultation? An e-mail address is required for using the FV@HOME Mobile app. A smartphone/tablet/laptop/PC equipped with a webcam, microphone and speaker, installed with a video call/chat application: Zalo, Viber, WhatsApp or Team, FV@HOME Mobile app High-speed Internet access with minimum speed of 20 Mbps If you have medical reports, diagnostic images, or a list of your current medications, please email them to our Telemedicine Centre or the relevant Medical Secretary before your appointment. This allows us to upload them to your patient profile in advance, ensuring your doctor can review them on-screen during your consultation How to prepare? Be ready at least 15 minutes in advance, a medical secretary will call you on the day before and one hour before the consultation to confirm the exact time. Prepare your test results, x-rays or medications with you. Prepare the necessary equipment recommended by your health professional if any. If you use a computer, switch your mobile phone off or to silent mode. What happens during the teleconsultation? You and the health professional, and often a medical secretary or an interpreter if you have required one, will be on a computer screen at each end of the teleconsultation. At the start of the consultation everyone will introduce themselves. You will be asked some identifying questions such as your full name, and date of birth. The doctor will provide a short explanation on how a teleconsultation works.Then your doctor will ask you questions in the same way as they would at a face-to-face consultation, and can also ask you to show some parts of your body or to perform some movements (it is called “doctor-directed patient self-examination”).Here are some things to remember: Focus on the session: just as you would during a face-to-face consultation, eliminate distractions and interruptions during the virtual visit and give your doctor your undivided attention Speak clearly so your voice can be picked up by the microphone Look at the camera so you can achieve good eye contact with the doctor If you have a question or need help during the consultation, just ask Take notes to remember the doctor’s advice How long does it last? Appointments are 20–60 minutes, depending on the requirement of your specific medical specialty. For logistical reasons we have to be quite strict regarding the duration of a teleconsultation, only the doctor may extend it for medical reasons and never for more than a few minutes. Can a family member attend the consultation with me? Yes, up to 3 people may join your teleconsultation. Who will be part of the consultation? At the time of consultation, you will see your doctor through a screen. Often the doctor will be supported by a medical secretary, and if necessary by an interpreter.Assisted teleconsultations can also be arranged: if you book this service, a nurse will be with you to assist you during the consultation, monitor your vital signs and, if ordered by the doctor, perform medical investigations such as specimen collection, ECG, INBODY, etc.It is also possible, only with Zalo/Team, to have another participant who is in another location, for example if you have a doctor who resides in another country, this must be requested in advance in order to be organised properly. How private is a teleconsultation? The same privacy and confidentiality requirements that apply to face-to-face consultations apply to teleconsultations. Documentation will be taken during the consultation by the doctor and will then be entered into your medical record, as would normally happen during a face-to-face consultation.Here are some things to know: Telemedicine is safe. You will use a computer, tablet, or phone to speak with your provider during your telehealth visit. Your information is secure, just like when you visit FV Hospital. Your privacy is important. It is still important to make sure that no one can listen in when you are speaking with our doctors. Don’t record. Your teleconsultation will not be recorded. The only information that is saved are notes that your health care provider writes in your private health record. What happens during telerehabilitation? During telerehabilitation, the therapist conducts an online session using digital technologies such as video conferencing or apps. The session typically includes assessment, guided exercises, education, and follow-up planning. The therapist observes your movements, provides real-time feedback, adjusts exercises as needed, and assigns a home program to support recovery. What are the main problems with teleconsultations? Technological issues: the video connection may not work or it may stop working during the teleconsultation, or the video picture or information transmitted may not be clear enough to be useful for the consultation.The doctor being unable to perform a physical examination must rely on information provided by you, and may be required to ask more questions to ensure that they get a comprehensive health history. If you leave out an important symptom that might have been noticeable during in-person care, this can compromise diagnosis and treatment. What happens if I need more direct care? During the teleconsultation, your doctor may determine that your condition is not suitable for a remote consultation and may recommend a face-to-face appointment at FV Hospital. What happens if I need to have blood tests and/or x-rays? Your doctor may recommend tests. FV offers home blood collection (HCMC area or nearby). You can also have your tests done at FV Hospital, or performed in another facility and you can send the test results via email to the medical secretary or use Zalo/Viber/ WhatsApp/Team to send them to the Telemedicine Centre. A follow-up teleconsultation will be organised to review the situation with the results of your blood tests.Your doctor may ask you to have x-rays or other imaging tests; if you want to have them performed at FV Hospital the medical secretary will book you an appointment. If you prefer to have them done in another facility you can send the reports via email to the medical secretary Telemedicine Centre, the doctor will then decide whether a new teleconsultation or a face-to-face consultation is required. Wherever you are, FV is with you FV@HOME: Bringing World-Class Healthcare to Your Home – With Just One Tap
