IAC (028) 35 11 33 33 Emergency (028) 35 11 35 00 Financial Information Payment Policy IAC (028) 35 11 33 33 Emergency (028) 35 11 35 00 Financial Information Payment Policy Pay hospital fees directly at official counters via cash, cards, or digital wallets for full transparency. Payment Process If you’re an outpatient Depending on the service type and the applicable fees, FV Hospital may apply one of the following payment arrangements: Deposit prior to service, with settlement upon completion Full payment prior to service Payment upon completion of service If you’re admitted During the pre-admission process, the FV admission officer will let you know the deposit amount and how to make a deposit. If, during your hospitalisation, the actual expenses exceed the deposit, you will be required to make a “deposit top-up” whose amount will be based on the estimated cost of 3 more days of hospitalisation. Payment Methods FV Hospital accepts the following payment methods: Cash Debit or credit card Payoo An online payment gateway enabling consumers to complete transactions via the Internet. Payoo is primarily used by payers located outside Vietnam. Payoo accepts Visa, Mastercard, American Express, and JCB cards. Our staff will send a secure payment link together with FV Hospital’s details, the patient’s details, and the deposit amount, to the designated payer via email, Viber, WhatsApp, or Zalo. The payer then enters their card details to complete the transaction. VNPay/MOMO Scan the QR code at the cashier desk to pay. Bank transfer Please transfer to FV Hospital’s bank account as follows: Account name: Far East Medical Vietnam Ltd Account number: 1013105358 (VND) Bank: Vietnam Joint Stock Commercial Bank for Foreign Trade (Vietcombank) Payment reference: [Patient Full Name — Patient ID 800XXXXX] Account name: Far East Medical Vietnam Ltd Account number: 001 047695 101 (VND) 001 047 695 001 (USD) 001 047 695 108 (EUR) Bank: STANDARD CHARTERED BANK Swift code: SCBLVNVX Local code: 01604001 Payment reference: [Patient Full Name — Patient ID 800XXXXX] Important notice It is strictly forbidden for any staff member, medical or non-medical, other than a cashier, to receive payment from a patient or their family.If you are asked to make payment without an invoice by any staff member, or if you are in any doubt about the validity of any payment you are requested to make, then please contact the Guest Relations Manager (office in the main lobby; extension 7700; mobile: 09 62 62 78 46) or any other senior manager so that we can resolve the issue. Quicklinks Payment Process Payment Methods For any queries regarding your hospital bill, or to request an itemised statement, please contact the Billing Secretary, the Ward Cashier, or a Patient Relations Officer during office hours: Hotline (028) 35 11 33 33 Insurance Ext: 1197 / 1303 Office Hours Mon-Fri: 8:00 – 17:00 | Sat: 8:00 – 12:00
