IAC (028) 35 11 33 33 Emergency (028) 35 11 35 00 Patient Rights & Responsibilities IAC (028) 35 11 33 33 Emergency (028) 35 11 35 00 Patient Rights & Responsibilities Patients have the right to respectful and compassionate care, the right to privacy and confidentiality, and to participate in their treatment decisions. FVH Commitment To provide international standard of healthcare services. To provide highly trained medical staff who are trained in the most up-to-date medical techniques and modern methods of patient care. To use modern medical equipment which are correctly and regularly maintained. To provide friendly and efficient service. To provide the finest amenities ensuring the highest standards of cleanliness and hygiene. Patient Rights Right to be Respected To receive considerate, courteous, appropriate and cost-effective care, regardless of your age, gender, race, nationality, religion, social status, physical and mental abilities. To have your emotional, social, spiritual and cultural needs respected. To have your privacy respected. To have your personal and medical information kept confidential. To receive visitors during your stay in line with FVH Visiting Policy. To be protected from harm, theft and loss. Your right to be Informed To be explained your medical condition, treatment options and expected results in a language you can understand (with the help of an interpreter whenever possible). To be explained the anticipated costs of care before investigations, hospitalization or treatment are performed. To know the identity of the doctor in charge of your care as well as the names of the other members of your healthcare team. To know the names of any medication prescribed, its normal actions and potential side-effects. To know the care needed after discharge. To know the process for voicing complaints, conflicts, differences of opinion as well as compliments and suggestions. Your rights to be Involved in decisions To include or exclude family members in discussions about your care. To request a second opinion. To grant or withdraw your informed consent. To refuse hospitalisation, investigations or treatment. To discontinue treatment, withhold resuscitative services, forgo or withdraw life-sustaining treatments. To consent or decline to participate in any research project. Your rights to effective medical care To have appropriate assessment and management of pain. To receive prompt treatment for any emergency. To receive continuity of care. To be free from restraint or seclusion unless medically required in case of imminent harm to yourself or others. Patient Responsibilities Provision information To provide as much information as you can about your past and present health, illnesses, hospitalisations, treatments, allergies and other relevant details. To provide complete and accurate personal information including full name, address, contact numbers and date of birth. To tell us about changes in your health and/or condition. Participate in your treatment Follow the prescribed and agreed treatment plan and comply with health instructions. Ask questions if you do not understand diagnosis, plan of care or treatment. Take responsibility for any consequences if you refuse medical treatment or leave the hospital against medical advice. Inform the hospital of any obstacles which you may face in complying with the treatment plan. Respect and consideration Abide by hospital rules and regulations pertaining to patients and visitors. Treat hospital staff, other patients and visitors with courtesy and respect. Keep scheduled appointments or cancel them in advance. Respect other patient’s privacy and confidentiality. Treat the hospital’s properties and facilities with due care and responsibility. Meet financial obligations to FV Hospital. To our valued customers, We are committed to serving you with both courtesy and respect. We ask you that you treat our staff in the same manner. Please refrain from using offensive language or exhibiting aggressive behavior so we can properly attend to your needs. If our service does not meet your expectations, you are encouraged to contact Guest Relations Department at ext 7700. Thank you for your cooperation.
