IAC (028) 35 11 33 33 Emergency (028) 35 11 35 00 IAC (028) 35 11 33 33 Emergency (028) 35 11 35 00 Giving Back Caring for health with responsibility – for people, community, and the future At FV Hospital, we view sustainable development not as an abstract concept, but as a fundamental foundation guiding how we operate and grow as a responsible healthcare institution—for our patients, the community, and the wider social environment. As a member of Thomson Medical Group, FV upholds international standards of governance and healthcare quality, while actively translating these principles into practical, locally relevant actions that address the real needs of communities in Vietnam. From extending medical support to underprivileged children to strengthening waste management practices and investing in the continuous training of healthcare professionals, these efforts share a common purpose: to create sustainable value for society and the environment, grounded in the daily care and well-being of people. Impact at a Glance (FY 2025) Responsible Operations 20,000+ kg of waste Recycled through hospital-wide initiatives 100% digital medical results Enabling paperless and filmless workflows 100% of wastewater Treated to national standards before discharge Care & Community 150+ children treated Through charitable treatment programmes 98% of charitable treatments Performed at FV Hospital 97,3% patient satisfaction Across FV Hospital and ACC clinics Trust & Quality 4 consecutive JCI accreditations Reflecting international patient safety standards. 0 recorded cases of corruption or ethical violations 100% full-time employees Covered by Collective Labor Agreements Make an impact with us Behind every number is a story — and a community making it possible. Join us in writing the next one. On the afternoon of 8th March 2025, amidst the lush… Social Responsibility Children of Vietnam Access to Care Medical Education & Talent Development Diversity, Equity & Inclusion Children of Vietnam FV Hospital’s flagship charitable healthcare initiative Since 2006, FV Hospital has served as the medical partner and clinical sponsor of the Children of Vietnam Fund, providing life-changing treatment for children with congenital deformities and complex medical conditions across Vietnam. Children of Vietnam Fund 870+ Children Treated Across Vietnam since 2006 98% of children treated at FV Hospital 3,400 + donors have contributed Access to Care Addressing financial barriers to treatment We offer medical installment plans and subsidy programmes, providing up to 20% support for uninsured patients, helping reduce financial barriers to care. Through JCI-accredited clinical processes and treatment standards, FV also contributes to the care and treatment of children with congenital conditions, supporting safer procedures and improved long-term outcomes. Medical Education & Talent Development Investing in sustainable healthcare excellence Doctor residencies (9 months) and nursing residencies (6 months), providing the practical expertise required for official DOH practice licenses. Continuous Medical Education symposia for the wider medical community to stay at the cutting edge of global medical science. Diversity, Equity & Inclusion Building a respectful and inclusive workplace With more than 70% female representation, we support gender diversity in healthcare and provide equitable opportunities for all backgrounds. Inclusive hiring and advancement based on merit and professional competence. A culture where diverse perspectives contribute to better patient outcomes. Close Environmental Stewardship FV integrates environmental controls into daily hospital operations to ensure patient safety while minimizing environmental impact. Energy Efficiency Reducing our carbon footprint to create a cleaner, more stable healing environment. Monitoring and optimizing energy consumption by functional areas. Improving equipment and operational processes to support efficient energy use. Waste Management Implementing “Reduce, Re-use, Recycle” to ensure a safer hospital environment. Implementing a paperless and filmless hospital model to reduce consumable waste. Strict segregation and management of medical, hazardous, and clinical waste in line with regulations. Water Conservation & Quality Protecting local water sources and ensuring safe water quality within the hospital. Close monitoring of water usage across hospital operations. All wastewater treated to national environmental standards prior to discharge Governance & Safety Trust is the foundation of the relationship between a hospital and its patients. We uphold this trust through international accreditation and strict ethical standards. Clinical Excellence Delivering care aligned with international safety standards. Four consecutive JCI accreditations, reflecting adherence to internationally recognised patient safety and quality benchmarks Hospital-wide service excellence training, with a focus on empathy, communication, and transparency Regular emergency preparedness drills, including Code Pink (child safety) and Code Blue (medical emergencies), to ensure teams are ready to respond effectively in critical situations. Employee Well-being Supporting the team that supports our patients. All full-time employees are protected by Collective Labour Agreements, supporting fair employment practices A structured and well-regulated working environment that prioritises physical safety and mental well-being. Ethical Operations Operating with integrity by adhering to national regulations and internal ethics policies. Operations aligned with regulations and guidance from the Ministry of Health and relevant authorities Ongoing staff training on ethical conduct, internal reporting mechanisms, and anti-bribery principles. Data Privacy & Protection Respecting patient privacy in every aspect of care Governance mechanisms in place to oversee data protection and information security practices Regular staff training to strengthen awareness of data privacy and cybersecurity responsibilities No substantiated data privacy complaints recorded during the most recent reporting period.
