FV Hospital
Tiếng Việt flag VIE
IAC (028) 35 11 33 33 Emergency (028) 35 11 35 00
Outpatient Care

Your Visit Experience

Navigating Your Visit with Professional Patient Services and Facility Amenities

Parking Instructions

  • Secure parking is available for both motorbikes and automobiles within the hospital premises.
  • Please follow the guidance of our security team upon entry. Drop-off zones are available directly in front of the Lobby.

Patient Registration

Registration is required for first-time visitors to open a medical file. This can be done at the Front Office or A&E. Our Front Office/Reception staff will guide you to complete these procedures quickly and simply.

Documents Required (Bring One):

  • National ID Card (CCCD), Passport, or Birth Certificate (for children).
  • Insurance Card (if applicable).
  • Level 2 identified VNeID account with integrated Health Insurance card information.

You will need to sign the Patient Registration Form and Consent for Outpatient Treatment Form.

Customer Services (5-Star Standard)

We believe that your satisfaction depends not only on high-quality medical care but also on every other service provided within the hospital.

Right from the lobby area, you will receive support from professional Front Office staff, trained to 5-star hotel standards. Our staff will assist you with getting in and out of vehicles, welcoming, door opening, and luggage assistance if needed. The Front Office team also handles registration procedures and answers customer inquiries regarding treatment services, costs, and insurance matters.

Interpretation Services

At FV Hospital, we believe that culturally meaningful communication is central to what we do. We offer free 24/7 support in multiple languages, we are here to make things easier for you.

  • 🇺🇸 ENGLISH Clear communication with your doctors — with free language assistance at every step.
  • 🇯🇵 JAPANESE 医療スタッフとの確実なコミュニケーションを支援。無料の言語サポートをご利用いただけます。
  • 🇰🇷 KOREAN 의료진과의 정확한 소통을 위해 무료 통역 서비스를 제공합니다.
  • 🇰🇭 KHMER យើងផ្តល់សេវាជំនួយភាសាឥតគិតថ្លៃ ដើម្បីជួយឱ្យអ្នកទំនាក់ទំនងជាមួយវេជ្ជបណ្ឌិតបានច្បាស់លាស់។
  • 🇨🇳 CHINESE 提供免费语言协助，帮助您与医生清晰、准确地沟通。
  • 🇷🇺 RUSSIAN Мы предоставляем бесплатную языковую помощь для ясного и точного общения с врачами.
  • 🇫🇷 FRENCH Nous offrons une assistance linguistique gratuite pour faciliter une communication claire avec votre médecin.

Sign language interpretation services

We also provide sign language interpretation services for hearing-impaired patients. During your visit, if there are any barriers related to communication or discussing details with doctors or hospital staff, please feel free to inform any staff member, nurse, or doctor for immediate assistance.

Patients are encouraged to let us know if they need language assistance even before they come – which means when they call to make the appointment. Interpreters need to have schedules in advance to ensure good service, and they can be called at any time during the visit.

Health care information can be complex. Our interpreters and translators are specially trained to work in health care settings. They make sure the communication between you and your care team is timely, clear, and accurate. You can also rely on them to be completely truthful and impartial. All of this can help you make the best decisions for your health.

Yes. Anyone who provides interpretation or translation services at FV Hospital is committed to keeping your health care and personal information private, just like your doctor or any other member of your care team.

You may use a family member as your interpreter, as long as that person is at least 18 years old. Children younger than age 18 are not allowed to interpret or translate in health care settings.

The best time to ask for language services is before you come see us, if possible. If you tell us about your language needs before your visit, that helps us make sure we have the right people in place to meet your needs. When you book an appointment, our consultation staff will proactively ask about your need for interpretation services to book a parallel appointment: booking the doctor and the interpreter simultaneously. However, you can also request language services after you arrive. Language services are available for all appointments and emergency visits.

Café de Paris & FV Bistro

Café de Paris

A coffee counter in the Indochine Lobby, featuring the “Lobby Lounge” style popular in luxury 5-star hotels. At Café de Paris, you can enjoy salads, bread, hot snacks, fresh fruit juices, smoothies, and delicious coffee and tea, along with pastries made by the hospital’s own chefs.

Opening hours: 7:30 AM – 5:30 PM (Mon-Fri) and 7:30 AM – 1:30 PM (Sat).

FV Bistro

Guided by 5-star Executive Chef Sakal Phoeung, FV Bistro offers diverse and appropriate culinary choices, meeting high nutritional standards.

Opening hours: 7:00 AM – 6:00 PM (Mon-Fri) and 7:00 AM – 2:00 PM (Weekends).

Gift Shop & FV Optical Shop

Happy Shop (Gift Shop)

Located on the ground floor, opposite Café de Paris. The shop offers a variety of products, from cosmetics recommended by FV doctors to medical devices like blood pressure monitors, thermometers, and electric toothbrushes. For the convenience of inpatients, we also sell toiletries, basic clothing, maternity and baby products, gifts (including chocolate), toys, books, and magazines. Additionally, the shop sells items suitable for visitors, such as perfumes, cosmetics, spa packages, and various other gifts.

  • Opening hours: 8:00 AM – 6:00 PM (Mon-Fri) and 8:00 AM – 2:00 PM (Sat).
  • Happy Shop dedicates a small area to sell items for the “Children of Vietnam” Charitable Fund. All proceeds from these items are used to pay for treatment costs for disadvantaged children with congenital defects.New Item

FV Optical Shop

Located within the Ophthalmology & Refractive Surgery Department for patient convenience. The shop provides all types of prescription glasses, sunglasses, and lenses from reputable international brands, committed to prices equal to or lower than official store prices.

Turnaround: Simple prescription glasses can be received in just 15 minutes. Progressive lenses can be finished within the day. Products come with warranties per brand policy.

Special Assistance Care

FV Hospital is one of the few hospitals with a Front Office team providing services specifically for special needs customers. We have wheelchairs and staff to assist customers with mobility difficulties or elderly customers without accompanying relatives.

If you come to hospital alone with walking difficulty, don’t worry. Our patient service clerks/ hospital navigator will accompany you through your visit making this seamless experience without any additional fee.

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